Refund & Cancellation Policy

Last updated: September 1, 2026

This policy explains how subscription payments, cancellations, and refunds work on Proface CRM, operated by Codevyne Creatives Private Limited.

1. Try Before You Pay

Every account starts on a Free plan with no payment required, so you can evaluate the Service before purchasing a paid plan. We encourage you to use the Free plan to confirm the Service meets your needs before upgrading.

2. Digital Service — No Physical Shipping

Proface CRM is a digital, cloud-hosted service. Nothing is physically shipped; access to paid-plan features is granted immediately upon successful payment.

3. Cancellation

A paid plan does not auto-renew by charging a saved payment method — each upgrade is a one-time payment for a one-month period. To stop paying for a plan, simply do not renew it before the period ends; your account automatically moves to the Free plan and no further charge occurs. You may also switch back to the Free plan at any time from your Subscription page.

4. Refunds

Because access to paid features is granted instantly on payment, and a Free plan is available to evaluate the Service beforehand, subscription payments are generally non-refundable. We make an exception and will issue a full refund in the following cases:

• You were charged more than once for the same subscription period (duplicate charge);
• You were charged but never received access to the paid plan due to a technical failure on our end;
• An unauthorized or fraudulent charge is confirmed on your account.

To request a refund under one of these conditions, email support@profacecrm.com within 7 days of the charge, with your account email and the payment/transaction reference. We will review and respond within 5 business days.

5. Refund Processing Time

Approved refunds are issued to the original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank or payment provider.

6. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date on this page.

7. Contact Us

For billing questions or refund requests, contact support@profacecrm.com, or see our Contact page.